A typical e-mail
Answer the following question by clicking on the correct answer in the text.
A typical e-mail
Answer the following question by clicking on the correct answer in the text.
In which situation is it not possible to post a trouble ticket?
Timer: 00:00:00
To: All Employees
From: Rick D.
Subject: Trouble tickets
This is a reminder that if you are having a problem with any of the computer systems, we prefer that you enter the problem into the Sharepoint site. The Outlook calendar for accepting conference rooms was hung and when someone mentioned it to me in the hall, I had every intention of going to fix the problem. But, before I could do that, I got sidetracked or had a meeting to go to and of course forgot all about it.
Please remember, the IT staff (okay, I can give you an org chart, but it's pretty small, Ken and myself), is busy with many projects and and responding to requests. I know for myself, that if you ask me to do something in the hall, the chances are pretty good that 5 minutes later that conversation or request will be a distant memory, if it even exists at all.
We realize that the problem that exists, like your system is down, may actually keep you from putting in a request, but we tend to act on those immediately.
If you have any questions regarding how to submit a ticket in Sharepoint, please feel free to contact
Ken or me.
Rick
Well done!
You have found the correct answer in: 00:00:00
A mapped e-mail
Answer the following question by clicking on the correct answer in the text.
Who can show you how to post a trouble ticket?
A mapped e-mail
Answer the following question by clicking on the correct answer in the text.
Who can show you how to post a trouble ticket?
Timer: 00:00:00
To: All Employees
From: Rick D.
Subject: Using trouble tickets to report problems
Reporting a problem
This is a reminder that if you are having a problem with any of the computer systems,we prefer
that you enter the problem into the Sharepoint site with a trouble ticket.
Know how to post a ticket?
If you have any questions regarding how to post a ticket in Sharepoint, Ken
or I can explain it to you in about one minute.
Why use trouble tickets?
Please remember, the IT staff (okay, I can give you an org chart, but it's just Ken and me), is
busy with many projects and responding to requests. I know for myself, that if you ask me to do
something in the hall, the chances are pretty good that 5 minutes later that conversation or request
will be a distant
memory, if it even exists at all.
For example, on Monday the Outlook calendar for accepting conference rooms was hung and when someone mentioned it to me in the hall, I had every intention of going to fix the problem. But before I could do that I got sidetracked or had a meeting to go to and of course forgot all about it.
Exception: your computer down
We realize that if the problem is that your system is down then you won't be able to post a
trouble ticket,
but we will act on that problem immediately when you tell us about it.
Rick
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Félicitations !
Vous avez fait quelque chose que peu de personnes font. Vous avez trouvé les informations requises dans le document type aussi vite ou légèrement plus vite que dans le document « structuré ».
En voici les raisons possibles :
- Vous avez appris à lire des documents commerciaux à l’envers, car vous savez que les informations importantes sont souvent cachées.
- Vous parcourez souvent des documents car vous avez l’habitude de patauger dans des informations inutiles ou superflues.
- Vous êtes expert en lecture rapide.
Si vous avez éprouvé des difficultés à effectuer le test la première fois ou fait une erreur et souhaitez recommencer, réessayez cette démo.